Frequently Asked Questions
Answers to all your questions at tk00
Deposits, withdrawals, accounts, games, and support — find simple and clear answers to the most common questions Bangladeshi players ask about tk00, all in one place.
Whether you are new to tk00 or an experienced player, finding answers to your questions is now easy. Below you will find more than 20 questions and answers arranged in five categories: from age limits and responsible gambling to depositing via bKash and fast withdrawals. If you cannot find the answer to a question, contact us directly via live chat or email — the team is available 24/7.
Responsible Gambling Limits & Controls
tk00 is for people aged 21 and above only. We may verify your age when you open an account or at any point during your time with us. If someone you know is underage, please prevent them from accessing this platform. Complying with age limits is an essential part of our policy.
If you feel gambling is getting out of control, contact tk00 via live chat or at [email protected] — our team will guide you through self-exclusion or cooling-off options. For professional advice, reach out to the national mental health helpline. Taking action at the right time is important to protect yourself and your family.
If you want to keep your budget under control, let our support team know — they will help set a daily, weekly, or monthly deposit limit on your account. You cannot increase this limit on your own; reductions take effect immediately. This is the most effective way to build responsible gambling habits.
Cooling-off is a temporary break — it can be set from one day to several weeks, during which gaming and deposit features are suspended. Self-exclusion is long-term; once activated, the account cannot be reopened before the set period ends. In both cases, just contact our support team to start the process.
Warning signs include: repeatedly playing to chase money you have lost, using daily expenses or savings to gamble, hiding gambling from family and friends, and feeling restless when not playing. If you notice these signs, do not wait — talk to us or a professional counsellor.
Service & Support Customer Support
Yes, the tk00 support team serves customers in both Bengali and English. Bangladeshi players can ask questions in their own language and receive answers they can clearly understand. Whether you reach out via live chat or email, you will get a response in Bengali.
Absolutely. tk00 customer support is active 7 days a week, 24 hours a day — no exceptions on holidays or in the middle of the night. If a game stops midway or you have a transaction issue, open the live chat at any time and a team member will assist you right away.
There are two direct channels: live chat (connect from within the site — the fastest option) and email at [email protected]. Use live chat for urgent issues; email is more convenient for detailed complaints or sending documents.
Having the following ready will help resolve your issue faster: the email or phone number registered to your account, the date and approximate time of the issue, the transaction ID or amount for payment-related problems, and a screenshot of any error message if possible. With this information, the team can reach a solution much more quickly.
Technology Devices & Technical Issues
tk00 runs on any modern smartphone, tablet, or desktop — Android, iOS, and Windows all included. No separate app download is needed; the full experience is available right in your mobile browser. For best performance, use an updated version of Chrome or Safari.
Open tk00.lat in Chrome, then choose "Add to Home screen" from the three-dot menu at the top. In Safari, tap the share icon at the bottom and select "Add to Home Screen". After that, you can open tk00 directly from your home screen just like an app.
After your connection is restored, refreshing the page will attempt to resume the game from where it left off. If a bet was active at the time of disconnection, the result is determined according to the server log. If you notice an issue or a discrepancy in a round's result, contact us via live chat with the transaction ID.
Yes. tk00's full game library is completely available on mobile browser — slots, fishing games, live casino, and sports betting all included. The interface automatically adjusts to your screen size, so a separate desktop is not needed.
First, clear your browser's cache and cookies — in Chrome, go to Settings > Privacy > Clear browsing data. Then close the browser and reopen it. If the problem continues, check your internet connection or try switching from Wi-Fi to mobile data. If it still does not work, let our support team know.
Payments Depositing Money
No, tk00 does not charge any deposit fee of its own. However, your mobile wallet operator (such as bKash, Nagad, Rocket, or Upay) may deduct a transaction charge according to their own policy — that is their rule, not ours. It is a good idea to check your wallet's fee structure before making a deposit.
The minimum deposit at tk00 is ৳100, and this applies to all payment methods — bKash, Nagad, Rocket, and Upay alike. Since you can start with a small amount, new players can get familiar with the platform even on a small budget.
tk00 supports four payment methods: bKash, Nagad, Rocket, and Upay. Rocket is the mobile wallet service of Dutch-Bangla Bank. Each method accepts deposits from as little as ৳100, and transactions are generally reflected instantly.
First, wait a few minutes and refresh the page — sometimes there can be a slight delay in system updates. If it still does not appear, copy the transaction ID from your wallet app and send it via live chat or to [email protected]. We will verify it and get back to you quickly.
Log in to tk00, go to the deposit page, and select bKash as your payment method. Enter the amount following the instructions shown and send payment to the merchant number. Once the payment is confirmed, complete the deposit using the transaction reference number. The entire process is finished within a few minutes.
Withdrawals Withdrawal Questions
The minimum withdrawal amount at tk00 is ৳800. This applies across all channels — bKash, Nagad, Rocket, and Upay. Before submitting a withdrawal request, make sure your balance is equal to or greater than this amount and that any applicable bonus wagering requirements have been met.
Money typically reaches your mobile wallet within 10 to 45 minutes. Processing begins after verification, so having your wagering requirements fulfilled and your account information in order ensures the fastest payment. In rare cases where it takes longer, let us know via live chat.
Yes, for security reasons withdrawals can only be made to a mobile wallet registered in the player's own name. Payments to third-party numbers are not processed. This ensures the safety of your funds and helps prevent fraud.
Yes. tk00's withdrawal process runs 24/7 — including Fridays, Saturdays, and public holidays. Once a withdrawal request is submitted, it is processed within 10 to 45 minutes at any time of day. If you want to receive payment at night, make sure your mobile wallet is active and within its limits.
If more than 45 minutes have passed, first check your mobile wallet app — sometimes there can be a delay on the wallet side. If the problem persists, have your withdrawal request number or amount ready and contact us directly via live chat or at [email protected] — the team will look into it promptly.
Still have questions?
Our team is available 24/7 to help you — in Bengali and in English.
Live Chat — instant support, any time
[email protected] — for detailed complaints