tk00's Privacy Policy

Introduction

As a trusted mobile casino and betting platform, tk00 places the highest importance on user privacy. This Privacy Policy ("Policy") describes what information we collect when you use our website, create an account, or use our services, how we use that information, and how we keep it secure.

By using our services, you agree to the terms described in this policy. Please read this policy carefully. If any changes are made to this policy, we will update this page and notify you where applicable.

Section 1

tk00 collects various types of information to provide its services. The categories of this information are listed below:

1.1 Information You Provide Directly

When you create an account on our platform or carry out transactions, the following information may be collected:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport details (for identity verification)
• Payment method details (bKash, Nagad, Rocket, or Upay number)
• Your preferences and contact information

1.2 Automatically Collected Information

When you browse our site, the following information may be collected automatically:

• Device type, operating system, and browser information
• IP address and geographic location (approximate)
• Browsing history on the site and session duration
• Information obtained from cookies and similar tracking technologies

1.3 Transaction and Gaming Activity Information

Records of all deposits, withdrawals, and betting activity carried out through your account are stored in our system. This is essential for financial transparency and security.

Section 2

We use the information collected for the following purposes:

2.1 Service Operation and Improvement

• To facilitate account creation and management
• To process deposits and withdrawals
• To manage bonuses and promotional offers
• To improve platform performance and resolve technical issues

2.2 Security and Compliance

• To verify your identity and prevent fraudulent activity
• To comply with applicable anti-money laundering regulations
• To ensure the security of accounts and transactions
• To enforce responsible gaming policies

2.3 Customer Support

• To provide assistance via live chat and email
• To resolve your complaints and queries
• To send important service-related notifications

Section 3

tk00 uses the latest technology and methods to protect your information. Our security measures are described in detail below:

3.1 Encryption and Technical Security

All data transmitted to our site is protected through SSL/TLS encryption protocols. Your payment information — bKash, Nagad, Rocket, or Upay numbers — is processed in an encrypted environment.

3.2 Access Control

Your personal information can only be accessed by authorised tk00 staff and only when required for work purposes. All staff are bound by strict confidentiality agreements.

3.3 Data Retention Period

Your information is retained for as long as necessary to fulfil applicable legal obligations. Even after an account is closed, transaction records may be retained for a specified period in accordance with regulatory requirements.

Section 4

We never sell your personal information. However, certain information may be shared with third parties in the following circumstances:

4.1 Payment Processors

To complete your transactions, we work with the networks of bKash, Nagad, Rocket, and Upay. The minimum necessary payment information is shared with these service providers, and they follow their own privacy policies.

4.2 Legal Obligations

We may be required to disclose information in response to a court order, legal process, or a legitimate request from a regulatory authority. In such cases, we will provide only the minimum information necessary.

4.3 Technical Service Providers

Technical service providers such as cloud storage, analytics tools, or customer service platforms may access information to a limited extent, but only for the purpose of operating our services and under strict contractual terms.

Section 5

tk00 uses cookies and similar technologies to improve site functionality and give you a better experience.

5.1 Types of Cookies

• Essential Cookies: Essential for site operation, such as maintaining login sessions.
• Functional Cookies: Help remember your preferences.
• Analytical Cookies: Monitor site usage to help improve functionality.

5.2 Cookie Control

You can accept or reject cookies through your browser settings. However, disabling cookies may cause some features of the site to not work properly.

Section 6

You have the following rights regarding your personal information:

• Right of Access: You can find out what information we hold about you and view it.
• Right to Rectification: You can request correction of any inaccuracies in your information.
• Right to Erasure: In certain circumstances you can request deletion of your information, though this may not be possible where legal obligations exist.
• Right to Object to Processing: You can object to your information being used for specific purposes.
• Right to Portability: You can receive your information in a structured format.
• Right to Withdraw Consent: Where data processing is based on consent, you can withdraw that consent at any time.

To exercise these rights, please contact our support team. We generally respond to your requests within a reasonable time.

Section 7

tk00's services are intended only for those aged 21 and above. We do not knowingly collect any information from minors. If we are informed that a minor has inadvertently provided information, we will immediately delete that information and close the associated account.

The identity verification process is one of the primary ways we prevent minors from registering and using our services. We make no exceptions to this measure.

Section 8

We may update this privacy policy from time to time. If any significant changes are made, we will update the "Last Updated" date at the top of this page. For important changes, we may notify you by email or through an account notification.

Continued use of our services after any changes will be taken to mean that you have agreed to the updated policy. We encourage you to review this page regularly.

Section 9

If you have any questions, concerns, or requests about this privacy policy, please contact our support team. We provide support in both Bengali and English, 24/7.

When sending a privacy-related request, please include the mobile number or email address registered to your account so we can verify your identity quickly.